Refund Policy
Our commitment to fair and transparent refund processes
Our Refund Commitment
At InNout, we strive to ensure your complete satisfaction with every order. We understand that sometimes things may not go as planned, which is why we have a comprehensive refund policy in place to protect our customers.
Eligible Refund Scenarios
- Late Delivery:
Orders not received within the guaranteed delivery time frame may be eligible for a full or partial refund.
- Quality Issues:
If you receive food or products that don't meet our quality standards or are damaged during delivery.
- Incorrect Items:
If you receive items different from what you ordered or if items are missing from your order.
- Technical Issues:
If technical problems cause order failures or duplicate charges.
Refund Process
- Report the Issue:
Contact our customer support within 24 hours of delivery to report any issues with your order.
- Provide Information:
Submit your order details and explain the reason for the refund request. Photos may be required for quality issues.
- Review Process:
Our team will review your request and respond within 24-48 hours.
- Refund Processing:
Approved refunds are processed within 5-7 business days, depending on your payment method.
Refund Options
- Wallet credit for future orders (instant)
- Refund to original payment method (5-7 business days)
- Replacement order (subject to availability)
Non-Refundable Cases
- Orders cancelled after the restaurant has started preparing
- Personal preference issues not related to quality
- Incorrect delivery address provided by customer
- Orders reported after 24 hours of delivery
Contact Us
For refund requests or questions about our refund policy, please contact us.